Our website protector software catches the data feed by the customers. All the data is stored within the software itself with access given to only a few important people working for us. This data is never shared with third parties under any circumstances. We use some parts of the data such as email addresses to send you promotional emails and newsletters if you opt for them. Your data will never be shared with third parties without your permission.
Why do we collect data from you?
Apart from the data that you feed while registering with us and/or placing order with us, we also collect certain information by tracking your activity on our website. For example, we track to assemble statistics which helps us to locate the number of visitors to our website or individual web pages. These statistics are used by us to enhance your experience with our website every time you visit us.
Smart security software
As mentioned earlier, the entire website is secured with the best and smart security software which does not allow third parties to have access to confidential information fed by the customers.
We do use the email address provided by you to send you promotional newsletters and e-mailers but we do not spam you. You can unsubscribe to this service whenever you wish to.
No promotional emails
We send promotional e-mailers to you only after seeking your permission. You can always ask us to stop sending you promotional newsletters.
Our customers are important to us and we strive to make their experience with us delightful. Our refund policy is designed to ensure our customers should understand the rules and conditions thoroughly before claiming for a refund. Following are the conditions you must know before submitting a request for refund.
- You can claim for refund if the parcel delivered to you is in a damaged state. You can connect with our customer care team and send them images of the damaged parcel or the inner content. This helps in speeding up the process for initiating refund process.
- If we ship the product to wrong mailing address due to an error from our end, you can ask for refund.
- If shipping is delayed from us and the product does not reach you within promised given time, you can ask for refund.
In following conditions, you cannot claim for a refund.
- If the parcel reaches to wrong mailing address which was submitted by you while placing an order.
- If the shipment is delayed to natural calamities, you cannot claim for refund.
We keep updating our refund policy periodically. Therefore, we request you to visit our website to learn about the new add-ons.
Our shipping policy explains everything you need to know about our shipment process. We are one of the internet pharmacies which ship the products lightening fast. All products displayed on the website take similar shipping time to reach to you. We have carefully designed this shipping policy to ensure our customers should get accurate information about how we ship products to them.
How we process your order
When you place an order with us, you receive a confirmation email within 24 hours. This email contains details of the order along with a unique order tracking number. You can track your order using this number until you receive your product. We ensure all the products are packed discreetly so that they do not get damaged while handling.
All orders are dispatched within 24 to 48 hours after getting confirmed. Once the order is dispatched, you cannot cancel it. Order cancellation can be done within 24 hours of placing an order with us. We ship your products via two shipment processes – regular and express shipment. The former takes around 10 to 15 business days while the latter takes approximately 5 to 7 business days. Once the product is dispatched from our end, you will receive an email including details of the order.
In case of any queries regarding the shipment status, you can use the order tracking number provided with the mail. You can also talk to our customer care team if you need to know about the same.